Shipping & returns
Shipping
Since we are a small company and are making everything by hand, we do not have a big stock, we therefor ask for 14 days to prepare your order. If you have multiple items we might need more time. In this case we will Email you to make an agreement for delivery time.
When the order is completed and ready for shipment you will receive an Email, with tracking and trace number so you can keep track of your parcel. Salberg Solberg is not responsible for any damages made during the shipment.
We reserve the rights to split the delivery if your order consist of several items. This can happen if items are delayed at the time of the order. In this event, you will receive an email with tracking number for each parcel. In this case you will not be charged for the extra delivery cost.
All delivery charges is added per order. You will always be informed of the total price, including fees and possible delivery costs, before you place your order. When you place your purchase your order will be "Light", "Medium" or "More" and this is depending on the weight of your order.
Please allow 1-5 business days for the delivery of your parcel within Denmark. Please allow 5-7 business days for the delivery of your parcel for world wide shipping.
Returns
Salberg Solberg gladly accepts returns, but within 14 days after you have received your order. The clothing should be returned new and unused, and in the same quality and condition as received. Salberg Solberg does not accept items that is altered, washed, worn or without tags. You, the costumer, are responsible for the shipping costs and all other related expenses.
After we receive and approve the condition of the returned item(s), we will transfer the amount of the returned item(s) within 10 working days. The refund will be transferred to the same credit card used for purchase.
How to return:
First, please make sure the item(s) is unused, with tags and original packaging.
Make sure your parcel is tracked and traced. This not only for our safety, but for yours as well. If the package does not arrive to us, we can not return the amount to you.
Please return to the address below.
Ane Salberg Solberg
Seilduksgata 17
0553 Oslo
Norway